FAQ — Frequently Asked Questions
Frequently Asked Questions
Here you'll find answers to the most common questions about the Cupparo Pro.
Product & Application
What is the Cupparo Pro?
The Cupparo Pro is a 4-in-1 therapeutic device for home use. It combines vacuum cupping, EMS microcurrent, 630nm red light therapy, and bidirectional rotation in one wireless, CE-certified device.
Is the device safe for home use?
Yes, absolutely. The Cupparo Pro is CE-certified and meets all EU safety standards. The intensity of all modes is continuously adjustable, so you can always choose the strength that is comfortable for you.
Which body areas is the device suitable for?
The Cupparo Pro comes with two suction cups: a larger one for body areas (legs, back, abdomen, arms) and a smaller one for the face and more sensitive areas. This allows you to cover virtually your entire body.
How often should I use the device?
We recommend 3–4 applications per week for 15 minutes for optimal results. You can use it daily, but individual body areas should not be treated more than once a day.
When will I see initial results?
Many customers report noticeable relaxation after the very first application. Visible results for cellulite or skin tightening typically appear after 3–4 weeks of regular use.
Order & Shipping
How long does shipping take?
Within Germany: 6–10 business days. Austria: 6–10 business days. Switzerland: 7–12 business days. Shipping is free throughout the DACH region.
What payment methods do you accept?
We accept Klarna (purchase on account & installment payment), PayPal, credit card (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and Shop Pay.
Can I return my order?
Yes, you have 30 days to test the product risk-free. If you are not satisfied, you can return it and receive a full refund. Please note that return shipping costs are borne by the customer. You can find all details on our Returns page.
Technical Questions
How is the device charged?
The Cupparo Pro is charged via USB-C. A full charge takes approximately 2 hours and allows for about 6–8 applications of 15 minutes each.
Is there a warranty?
Yes, you receive a 1-year warranty from the date of purchase against material and manufacturing defects. For warranty inquiries, please contact us at support@cupparo.de.